Faq
Ordering & Payment
How do I place an order?
Simply browse our collection, select your desired jewelry pieces, add them to your cart, and proceed to checkout. Follow the steps to enter your shipping details and payment information to complete your order.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure and convenient transactions.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days) and express shipping (1-2 business days) options. All orders are processed within 24 hours of purchase (excluding weekends and holidays).
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination (typically 7-14 business days). Please note that customs fees may apply depending on your country's regulations.
Product Information
What materials are used in your jewelry?
Our pieces are crafted from high-quality materials including sterling silver, 14k gold plating, genuine crystals, and durable alloys. Each product description specifies the exact materials used.
Are your crystals genuine?
Yes, we use authentic crystals in our designs. Each crystal is carefully selected for quality and beauty. Some pieces may feature lab-created crystals which will be clearly indicated in the product description.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unworn items in their original condition with tags attached. Please contact our customer service team to initiate a return.
Can I exchange my jewelry for a different size or style?
Yes, we're happy to facilitate exchanges within 14 days of delivery. Please ensure the item is unworn and in its original packaging. Shipping fees for exchanges may apply.
Care & Maintenance
How should I care for my jewelry?
To maintain your jewelry's beauty:
- Store pieces separately to prevent scratching
- Avoid contact with water, perfumes, and chemicals
- Clean with a soft, dry cloth
- Remove jewelry before swimming or showering
Do you offer jewelry cleaning services?
While we don't provide professional cleaning services, we're happy to share care instructions specific to your purchase. For plated items, we recommend gentle cleaning with a jewelry polishing cloth.