Privacy policy
Information We Collect
At JadeChime, we collect personal information to provide and improve our services. This includes:
- Account Information: Name, email address, shipping/billing addresses when you create an account or make a purchase
- Payment Details: Credit card information processed through secure payment gateways (we do not store full card numbers)
- Browsing Data: IP address, device information, and browsing behavior through cookies and similar technologies
- Communication Records: Emails, chat logs, and customer service interactions
How We Use Your Information
Your data helps us:
- Process and fulfill your jewelry orders
- Provide personalized product recommendations
- Improve our website and customer experience
- Send marketing communications (with your consent)
- Prevent fraud and ensure security
- Comply with legal obligations
Data Sharing & Third Parties
We may share information with:
- Payment processors to complete transactions
- Shipping carriers to deliver your orders
- Service providers assisting with website operations
- Legal authorities when required by law
We never sell your personal information to third parties for marketing purposes.
Data Protection & Security
We implement robust security measures including:
- SSL encryption for all data transmissions
- Regular security audits
- Limited employee access to personal data
- Secure storage systems with access controls
Your Rights & Choices
Under GDPR, CCPA and other privacy laws, you have the right to:
- Access, correct, or delete your personal information
- Opt-out of marketing communications
- Request data portability
- Withdraw consent (where applicable)
- Lodge complaints with data protection authorities
To exercise these rights, please contact us through our website's support channels.
Cookies & Tracking Technologies
We use cookies to:
- Remember your preferences
- Analyze website traffic
- Enable shopping cart functionality
- Deliver targeted advertisements (with consent)
You can manage cookie preferences through your browser settings.
International Data Transfers
As an international business, your data may be transferred to and processed in countries outside your residence. We ensure all transfers comply with applicable data protection laws through Standard Contractual Clauses or other approved mechanisms.
Policy Updates
We may update this policy periodically. Significant changes will be notified through our website or email. We encourage you to review this policy regularly.
Last Updated: [Insert Date]
Contact Information
For privacy-related inquiries, please use the contact form on our website.