Tracking order
Order Tracking Process
At JadeChime, we make it easy for you to track your jewelry order every step of the way. Here's how our order tracking works:
- Order Confirmation: After placing your order, you'll receive an email confirmation with your order details.
- Processing: Our team prepares your items with care (typically within 1-3 business days).
- Shipping Notification: Once shipped, you'll receive an email with your tracking number.
- Tracking Updates: Use your tracking number to monitor your package's journey.
- Delivery: Your beautiful jewelry arrives at your doorstep!
How to Track Your Package
To track your JadeChime order:
- Locate your tracking number in the shipping confirmation email
- Visit our recommended tracking website: 17Track
- Enter your tracking number in the search field
- Click "Track" to view your package's current status and location
About 17Track: This reliable global tracking platform supports most international carriers and provides real-time updates in multiple languages. It's our preferred tracking solution for international shipments.
Tracking FAQs
- When will I receive my tracking number?
- Tracking numbers are typically provided within 3-5 business days after order placement.
- Why isn't my tracking information updating?
- Some carriers may take 24-48 hours to update their systems. If no updates appear after 3 days, please contact our support team.
- Can I track without a tracking number?
- You can log in to your JadeChime account to view order status, but carrier tracking requires the tracking number.
Need Help?
If you encounter any issues with tracking your order or have questions about your shipment, please visit our Contact Us page for assistance. Our customer service team is happy to help!