Contact us
Customer Support
At JadeChime, we value your shopping experience and are committed to providing exceptional customer service. Our dedicated support team is available to assist you with any inquiries regarding our jewelry collections, orders, or general questions.
Email Assistance
For the fastest response, please email us at: [email protected]
Our customer service representatives typically respond within 24-48 hours during business days (Monday-Friday, 9AM-5PM GMT).
Operating Hours
Our customer service operates during the following hours:
- Monday - Friday: 9:00 AM - 5:00 PM (GMT)
- Saturday - Sunday: Closed
Please note we observe public holidays and may have extended response times during peak seasons.
Before Contacting Us
Many common questions about our necklaces, rings, bracelets, earrings, body chains, keychains, and crystal collections are answered in our FAQ section. You may find immediate answers to questions about:
- Product materials and care instructions
- Order status and shipping information
- Returns and exchanges
- Size guides for our jewelry pieces
Response Time
We strive to respond to all customer inquiries within one business day. During high volume periods or sales events, response times may be slightly longer. We appreciate your patience and understanding.